Since both myself and my wife are having the identical issue and since iTunes is working on windows 10, I am thinking it must be a compatibility issue between windows 7, iTunes 12.3.2.35 and ios 9.21. We then tried deleting the lockdown folder, restarting both Windows and the iPhone, but still get the same message. We uninstalled iTunes, reinstalled it but got the same error message. I contacted apple support again and spoke to a senior tech.
I was going to chalk it up to an error on my Windows 7 machine until tonight, when my wife connected her iPhone to her computer (Windows 7 643bit same version of itunes)) and she got the same error message. I installed itunes on my windows 10 laptop and it syncd and backup my phone perfectly. I contacted apple support and the tech I spoke to suggested using a 2nd computer to test iTunes and my phone. I tried restarting my phone, restarting my computer but nothing would fix it. When I connect my phone to my pc, the sync would start, but would end at step 4 "determining which apps to sync" with the following error message, "iTunes could not backup the iPhone "iPhone" because the backup session failed. I am running iTunes 12.3.2.35 on windows 7 63bit and ios 9.21 on my iPhone6.
I am having an issued syncing & backup up my iPhone 6 with iTunes in Windows.
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